Coronavirus: Our Response

Phoenix Domestic Abuse Services is dedicated to continuing to provide a service to those affected by domestic abuse during the current Covid–19 pandemic. Evidence from other countries tells us that we are likely to see an increase in severity and frequency of incidents over the coming weeks, and months, and we as a service want to do all that we can to protect lives and provide whatever support is safely possible.

In order to do that we have relocated staff so that they are now working remotely from home with only one person physically present in the office. Staff will continue to support clients virtually either over the phone or with the use of video conferencing. The main office phone line 01495 291202 will be answered on weekdays between 9 am and 4:30 pm with an answer phone available at other times. The services can also be contacted on info@phoenixdas.co.uk

As always the 24 hour helpline run by Welsh Women’s Aid is available for support on 0808 80 10 800 and the Gwent Police are available on both 999 for emergencies and 101 for non-emergencies.

We know that isolation will place further pressures on families and we urge everyone to be kind at this time and also to look out for your neighbours, family and friends, if you have concerns over things that you are seeing or hearing then please contact services for help.

Please note that we are continuing to take referrals for people who are worried about their own abusive behaviours to their partners and or ex partners. 



Working to create a society free from all forms of domestic abuse and its consequences.

Phoenix Domestic Abuse Services is an award winning, innovative charity working with professionals, communities and families to create real change to our society.

We are currently able to offer:

    • Professional training around all aspects of domestic abuse
    • Consultancy and support around domestic abuse related issues
    • Individual and family support packages, to reduce current and future risk, including: perpetrator interventions, support for victims and work with children and young people.